FAQS

Are you sold in stores?

As a direct-to-consumer brand, The KiT Undergarments is currently only sold on this site.

How do I know what size I wear?

We're working on a fit finder to help you select the perfect bra for your shape. Until then, you check our sizing guide, or email help@thekitundergarments.com for specific recommendations.

How should I wash my undergarments?

Due to the delicate nature of the fabrics we use, we recommend you follow our gentle care instructions to ensure your undergarments last longer. Machine wash cold, washing undergarments separately. Do not use bleach on The KiT Undergarments. Tumble dry low and lay flat to dry. Do not dry clean.

Can I return or exchange my undergarments?

You can return your bra or undergarment for an exchange or full method to your original form of payment within 14 days. All underwear is final sale. To view our full return and exchange policy, please view our Return Policy page.

What are your shipping rates?

To see an outline of all shipping rates, including expedited options, please view our Shipping Policy page.

Do you ship internationally?

The KiT Undergarments ships worldwide. For more information, please view our Shipping Policy page.

I received the wrong product. What should I do?

We’re so sorry to hear that you received the wrong item from The Kit Undergarments. Please view our Return Policy page for details on how to place a return.

Where are The KiT Undergarments produced?

All products are currently being produced in Asia. However, we are exploring alternative options and are looking to source a domestic partner to keep the process close to home.